Help Center

Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items.
If you have received defective or damaged, wrong size or wrong product, please email us immediately.
For specific after-sales policies, please refer to the link at our website:https://www.icurvee.com/policies/refund-policy

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

we can not ship to below country:
East Timor, China, Macau SAR, China, Hong Kong SAR, Central African Republic, Ukraine, Iraq, Guinea-Bissau, Libya, South Georgia and the South Sandwich Islands, South Africa (1/9 province), Rwanda, India, Eritrea , Taiwan, Kazakhstan, Tuvalu, Turkmenistan, Sao Tome and Principe, Saint Vincent and the Grenadines, Saint Pierre and Miquelon, Christmas Island, Tajikistan, Seychelles, Antigua and Barbuda, Niger, Nepal, Palestinian Territories, Burkina Faso, Burundi, Curacao, Tokelau, Guernsey, Greenland, Vatican City, French Southern Territories, French Saint Martin, French Polynesia, Jersey, Jamaica, Bermuda, Comoros, Kosovo, Somalia, Niue, United States Minor Outlying Islands, Montserrat, Western Sahara, Norfolk Island, Afghanistan, Ascension Island, Mali

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

The delivery time depends on the country you live in and the shipping method you chose for your order.

Delivery Time
Total Delivery Time = Processing Time + Shipping Time. The processing time between when you place an order and when we ship it.

Processing time
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. (Note: We are improving the delivery process to make your package more secure, so processing your order may be within 2-3 days.)

Shipping time
The time for your item(s) to travel from our warehouse to your destination.
(Note: Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.)
If you have ordered multiple products, you may receive separate shipments, the delivery time may also differ.
For Shipping policy, please refer to the link at our website:https://www.icurvee.com/policies/shipping-policy
Note:
1. Please contact us if the package does not arrive on time, our customer service will get back to you as soon as possible. ( cservice@icurvee.com)
2.Shipping time refers to the estimated delivery time after the order is shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

Shipping Cost
The price is calculated based on the order amount at checkout. Please note: our shipping cost is calculated based on the amount after the coupon of the order.
Free Shipping
We offer free shipping to most countries as long as the final payment reaches $79.99. Please note: Free shipping is calculated as a subtotal after discount is applied. Changes are subject to the final price displayed on the checkout page.

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

If you want to track your order, you can visit the "Track Your Order" section at the bottom of our home page, you can track the order on your account or search the delivery information with your tracking number.

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

Tracking updates can be delayed when the parcel is:

1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

You may not receive your package under the following circumstances:
1.Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.
2.Your order may have been returned for the following reasons:
-The courier attempted to deliver to you but could not find you to sign for the delivery.
-The shipping address is incorrect or incomplete.
-The package was rejected during customs clearance.
-The item is lost in transit.

If have any questions, please feel free to contact our customer service via live chat or email:  cservice@spreeclo.com

You can get coupons in the following ways :
1.On promotion pages
During special promotions, such as our Anniversary Sale and Black Friday, you will find different activities or games that can win coupons or allowance.
2.On product detail pages
You can go to the details page of any product to view the currently available coupons, click "copy" to copy the code, and enter the code at checkout to use.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

You can use your coupon when you place the order. Here's how you can use it:
1. Make sure you know when you can use the coupon
When using your coupon, please pay attention to the following:
- The minimum spend
- The validity period
Tips:
-Price won't be adjusted unless your order reaches the minimum spend.
-The coupon cannot be used during the non-validity period.
2. Place your order
Choose your desired product, click Buy Now or Add to Cart to place your order.
3. Use the coupon when you confirm your order
You will then be taken to the Order Confirmation page, where you need to confirm your order and use your coupon. There are two ways to add coupons:
i. Choose the coupon you have got.
ii. Apply the coupon CODE you have copied before. Click “Apply” and the discount rate or money rebate will be deducted from the total.

If have any questions, please feel free to contact our customer service via live chat or email: service@spreeclo.com

Sometimes, it looks like no coupons are available. In this case, you can check the following:
1. Are you meeting the minimum spending requirement? If not, you could add more products to your cart.
2. Is your coupon still valid? If the coupon is expired, you can't use it on your order.
3.The coupon receive limit has been reached.
4. The coupon usage limit has been reached.
5.The items in your cart cannot be used with the coupon. Some coupons are restricted to specified products, categories or promotion pages.
6. The coupon code has been incorrectly entered.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

Coupons are a great way of saving extra money on your orders. You can use coupons issued by mensclo when you purchase products from our website or APP. Using coupons will reduce the cost of your order. Remember-A coupon can only be used once.
Coupons issued by mensclo can be divided into All Categories Coupon, Category Coupon, and Brand Coupon.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

1.If your order has not been processed or has not been delivered beyond the expected delivery time, please contact us and we will assist you to cancel the order.
2. If your order has been shipped, we are sorry to inform you that the shipped order does not support cancellation at the moment. It is recommended that you sign for it and then try again, or reject it. After the package is returned to us, we will arrange you a refund.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

1.To view your previous orders, log onto Mensclo with your email address and password.
2.Select the "My Account" icon and then select the "Your orders" icon.
3.On the desktop page, the "Customer Account" icon can be found on the top right-hand corner of the page.
4.On the app, the "Customer Account" icon can be found at the bottom right-hand corner.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

If you need to modify your order, please contact our customer service as soon as possible before the order is shipped. Once the order has been shipped, we cannot modify it.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com

Orders can be cancelled for several reasons:
1. All ordered products are out of stock
2. Unable to deliver
3. Your account has security risks and the system will automatically cancel it.

If have any questions, please feel free to contact our customer service via live chat or email:service@spreeclo.com